FAQs

Q. Which Tentsile model suits me best?

A. See our "Compare Tentsiles at a Glance" sheet. Tell us your plans on Live Chat or by email on support@tentsile.com and we'll help all we can!

 

Q. Need to Repair your Tentsile?

A. Click this link to our Warranty and Repair Form. Please also download drawings for the Stingray, Connect, Vista, Flite+ and Trillium to show where the damage has occurred. Email the completed forms to repairs@tentsile.com and we will get back to with the next steps to proceed. Do not worry, we will get you back in the trees ASAP! 

 

Q. Do Tentsile’s Tree Tents come with a guarantee?

A. Yes, all our Tree Tents come with a 1 year 100% Satisfaction Guarantee. Tree Tents are a new concept and have a learning curve.  Please read all our instructions on Set Up, Pack Down, and Maintenance carefully, and try a practice pitch. If you still aren’t sure, just ask! We stand by the quality of our products, so if you aren’t 100% satisfied, return your clean, dry product to us within four weeks for a full refund.

Our super durable Safari range comes with an extended 5 year warranty.

For full details, please refer to our Terms and Conditions.

 

Q. Why are your Tree Tents so expensive?

A. We put customer safety first, and make sure that all of our Tree Tents are made of the highest quality materials and components available so that you have a secure and comfortable camping experience.

 

Q. Do you need three trees in a perfect equilateral triangle?

A. No, as long as the three points you have chosen are all less than 90° from each other, you will be able to find an equilibrium point with your tent. See this video for more information.

  

Q. Do you ship to my location and how long will it take?

A. Yes, we ship worldwide which means if you can get your post, you will be able to get your tent. Usually between three and seven working days. This excludes the North and South Poles, and a few other places.

 

Q. How much does shipping cost to my country?

A. Shipping is charged at local rates, sent from The Netherlands, Germany, Canada, Utah and China!

     

*Q. Are there any extra shipping charges?

A. We pay the import duty for almost all consumer orders worldwide, so what you pay at the checkout is all you pay.
There are a few exceptions, including Greece, Switzerland and Norway.
If you would like more information, please email support@tentsile.com, and we'll help all we can.

 

Q. What are the three rubber pieces inside the spare bag? 

A. They are Tentsile WaterGates. Slip them onto the D-Ring to stop any water ingress during sustained periods of rain when the orange straps become fully soaked.

 

Q. Where is Tentsile HQ? 

A.  Sheffield, UK. We also have a bricks and mortar stores in Ogden, UT and Bend, OR.

 

Q. What are the main differences between the Stingray and the Vista?

A. The Vista has a fully removable top. Fly sheet and Insect mesh both unclip from the floor to leave a fully open triple hammock. Vista also has four entry points and is a two season tent. The Stingray has an attached insect mesh, two entry points and is good for four season and therefore better for all weather camping.    

                

Q. I want to become part of the Tentsile movement; do you have an Affiliate / Ambassador scheme I can join?

A. Email llinos@tentsile.com for more information on this.

 

Q. How much weight will they hold?

A. 400kg for the larger models, 220kg for Tmini and Flite. Pick your trees wisely as the tension loads are on top of these and can reach up to 15kN! No Chimneys, single brick walls or columns, etc. Do not under estimate the force...

 

Q. I'm wondering about making romantic love in my Tentsile, but I'm afraid to ask..?

A. Our tents are very resilient, and can take any kind of responsible use. Just remember, if the tents rockin' don't come knockin'!

 

Q. What are the minimum and maximum distances a Tentsile needs between trees?

A. The minimum distance needed depends on the model you choose. There are easy ways to tighten the floor right up to the tree trunk if necessary, but a rough guide is 4m for our smaller tents, and 4.5m for the larger ones. See our handy Comparison Chart for the sizes.
The maximum is only limited by the length of your ratchet straps. Each Tentsile comes with 3 x 6m straps, so the distance is about 14m, which combines two straps and the side of the tent.
This is usually enough but if you need more, we have extra straps and ratchets to help configure the perfect pitch! 

 

Q. A ratchet buckle is damaged / deformed / not locking. What should I do?

A. Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.

 

Q. How do I release the Ratchet buckle without getting caught with your fingers in it?

A. Take the loose tail of the ratchet strap and thread it through the ratchet handle buckle AND release lever. This gets your hand out of the way of any buckle kick-back when you release the tension! Video of this process can be seen here at 2 mins 20 secs.

         

Q. Is the ladder included in the price?

A. No. The ladder can be purchased separately. We want to discourage our customers to set up Tentsile higher than the recommended height. Please read all the instructions and warnings before setting up.   

 

Q. Can I put my tent up really high and how do we do it?

A. Your Tentsile should be set up at a height that you would feel safe falling from.  We recommend 1.2m as a safe and easy height to use.  Pictures you see of high installations have been executed by professionals with Rope Access experience.

  

Q. I bought my Tentsile from a retailer, who should I contact for help?

A. We have all the answers. Get in touch with us and we will sort you out! :) support@tentsile.com

 

Q.  Can I be a TENTSILE distributor in my country / state?

A. Convince us that you can sell. Then we can talk numbers.

      

Q. I love the tents and want to shoot a video for you. Can I get a free tent?

A. Buy tent, shoot video, if we like it we will refund you a portion (or even all) of what you paid. At our discretion. (So make sure it's a good one)

 

Q. Are you going to produce a lightweight version?

A. We already did! Check out our Flite+ Tree Tent which comes in at 3.5kg. For the amount of space and comfort you get compared to a hammock, the extra weight is well worth it.

  

Q. Where does the name 'Tentsile' come from?

A. It's a play on words; the tents employ tensile force to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic and can't spell.

  

Q. Does the Tentsile come with a waterproof rain fly sheet?

A. Yes it does! The fly sheet comes as standard on all models except the Trillium hammock.

 

Q. I have read reviews that state the Stingray is not rain proof.  Is it?!

A. Yes!  The first year we released the Stingray, we had the rain fly sewn onto the floor. It didn't work because rain came in through the stitching. Nowadays, the rain fly is separate and provides full cover and protection! Old reviews don't go away (but please check the dates).

 

Q. When sleeping, is there a lot of movement if someone moves around in the tent?

A. About as much as a well-filled water bed. Not much, just a gentle bounce.

 

Q. Are you bringing out a one man version?

A. Check out the Tentsile UNA Tree Tent!.

 

Q. Are these zombie proof?

A. We will let you know when the time comes.

 

Q. Do the trees have to be in a perfect triangle?

A. No. Tentsile can find a space inside any acute-angled triangle (if you're a geek you will know what this means - all angles are less than 90°). If not, to understand see below or click here.

 

Q. How do I retighten my Tentsile floor?

A. Over time, your Tentsile will stretch out a little (you may also have played with the floor straps and have to re-tension). Here is a Guide on how to recalibrate your Tentsile's Floor. Also, watch the 'Balancing and Equalising' video above.

 

Q. How do I use a Ratchet?

A. Thread the strap through the ratchet buckle, pull all surplus strap through and tighten. You may need to release and pull through excess as you go. Use the release lever to unspool. Always ensure that your ratchets are in closed position when tent is in use. You can padlock / tie off if you don't trust your friends.

 

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