FAQs

Tentsile Tree Tents and Hammocks are a little different to everything else available and so we imagine you have some questions. We've tried to gather all the most common enquiries on this page. If you can't find what you're looking for here, then please reach out to us and we'll try to help.

Product


See our "Compare Tentsiles at a Glance" sheet. Tell us your plans on Live Chat or by email on support@tentsile.com and we'll help all we can!

Click this link to our Warranty and Repair Form. Please also download drawings for the StingrayConnectVistaFlite+ and Trillium to show where the damage has occurred. Email the completed forms to repairs@tentsile.com and we will get back to with the next steps to proceed. Do not worry, we will get you back in the trees ASAP!

If, for some reason you do not like your Tentsile, you can return it dry, clean and unused within 30 days for a full refund.

Please read all our instructions on Set Up, Pack Down, and Maintenance carefully, and try a practice pitch. If you still aren’t sure, just ask! We stand by the quality of our products, so if you aren’t 100% satisfied, return your clean, dry product to us within four weeks for a full refund.

Our super durable Safari range comes with an extended 5 year warranty.

For full details, please refer to our Terms and Conditions.

They are Tentsile WaterGates. Slip them onto the D-Ring to stop any water ingress during sustained periods of rain when the orange straps become fully soaked.

The Vista has a fully removable top. Fly sheet and Insect mesh both unclip from the floor to leave a fully open triple hammock. Vista also has four entry points and is a two season tent. The Stingray has an attached insect mesh, two entry points and is good for four season and therefore better for all weather camping.

400kg / 970lbs for the larger models and 220kg / 485lbs for Tmini and Flite. Pick your trees wisely as the tension loads are on top of these and can reach up to 15kN! No Chimneys, single brick walls or columns, etc. Please see Liability Waiver.

No. The 1.8m Lightweight Webbing Ladder can be purchased separately here

We already did! Check out our Flite 2-Person Tree Tent which comes in at 3.5kg. For the amount of space and comfort you get compared to a hammock, the extra weight is well worth it.

Yes it does! The fly sheet comes as standard on all models except the Trillium hammock.

Yes! Back in 2012 the rain fly sewn onto the floor; it didn't work because rain came in through the stitching. Now the rain fly is separate and provides full cover and protection! Old reviews don't go away (but please check the dates).

Usage & Setup


No. Tentsile can find a space inside any acute-angled triangle (all angles are less than 90°). Please see this video for further guidance

Over time, your Tentsile will stretch out a little and you may have played with the floor straps and have to re-tension. Here is a Guide on how to recalibrate your Tentsile's Floor. Additonally, see our Balancing and Equalising video for more guidance.

The minimum distance needed depends on the model you choose. There are easy ways to tighten the floor right up to the tree trunk if necessary, but a rough guide is 4m for our smaller tents, and 5m for the larger ones. See our handy Comparison Chart for the sizes.

  • The maximum is only limited by the length of your ratchet straps. Each Tentsile comes with 3 x 6m straps, so the distance is about 14m, which combines two straps and the side of the tent.
  • This is usually enough but if you need more, we have extra straps and ratchets to help configure the perfect pitch! 

Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.

Take the loose tail of the ratchet strap and thread it through the ratchet handle buckle AND release lever. This gets your hand out of the way of any buckle kick-back when you release the tension! Video of this process can be seen here at 2 mins 40 secs.

Your Tentsile should be set up at a height that you would feel safe falling from. We recommend 1.2m / 4ft as a safe and easy height to use. Pictures you see of high installations have been executed by professionals with Rope Access experience.

About as much as a well-filled water bed. Not much, just a gentle bounce.

Our tents are very resilient, and can take any kind of responsible use. Just remember, if the tents rockin' don't come knockin'!

Shipping


Yes, we ship worldwide which means if you can get your post, you will be able to get your tent. Usually between three and seven working days. This excludes the North and South Poles, and a few other places.

Shipping is charged at local rates, sent from The Netherlands, Germany, Canada, Utah and China!

We pay the import duty for almost all consumer orders worldwide, so what you pay at the checkout is all you pay. There are a few exceptions, including Greece, Switzerland and Norway. If you would like more information, please email support@tentsile.com, and we'll help all we can.

Marketing / Sales


We put customer safety first, and make sure that all of our Tree Tents are made of the highest quality materials and components available so that you have a secure and comfortable camping experience.

Our HQ is 2-4 Abbeydale Road South, Sheffield, UK. We also have a bricks and mortar store in Ogden, Utah (USA).

Our Hang in Cash Out program is available for all to join. If you wish to become an Ambassador, please contact ian@tentsile.com

We're always looking to expand our distribution network so if you think there's reasonable demand in your area, then please contact jethro@tentsile.com

While we can't give you a free tent up front, if you buy one and shot a video that we like, we may refund part or all of your purchase.

It's a play on words; the tents employ tensile force to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic and can't spell.

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