Product Warranty

All Tentsile products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship. This warranty covers the functionality of the product for its normal, intended use as specified in Tentsile's consumer literature on the website.

It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.

No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statutory rights.

If you believe your product is a warranty claim, please first contact the dealer from whom you purchased the product. They will advise you of the most appropriate course of action.

Should the product need to be returned to us for inspection, then please visit our after sales page and download the relevant form as this will speed up the return, inspection and warranty process. Please do not return the product to us, without following the above procedure, as this may result in unnecessary delays and the product being returned, without inspection.

**This may vary depending on the statutes in force within the country of purchase.

The following damage is not covered by the Warranty

  • General wear & tear over 3 months continuous reasonable use*
  • Flaws in the fabric, if caused by excessive wear
  • Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric)
  • Leaking through seams if the there has been excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy
  • All pole breakages - these are treated as “fair wear & tear”
  • Collateral damage from a pole breakage
  • UV degradation
  • Condensation, usually caused by lack of ventilation
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

Reasonable use* does not include damage caused by behaviour that would cause damage to a conventional tent or are outside the guidelines as stated in the Tentsile Instructions.

No usage of fire in or around the tent, no use of sharp objects including but not limited to, knives, tools etc, shoes should not be warn inside the tent.

Terms of Product Use

Although Tentsile can be set up within the trees, we recommend a set-up height or no more than 1.2 m from ground level. Tentsile's illustrated Set-Up guide should be followed when erecting Tentsile.

 

RISK ASSESSMENT

 

 

 

 

 

 

 

POSSIBLE EVENT

LIKELIHOOD

STEPS TAKEN

INJURY LEVEL

Strap Failure

Low

2.5 tonne rated straps used

low/ medium

Seam Failure

Low

40 bonded nylon thread used

low/ medium

Fabric Failure

Low

440dd nylon sheet used

low/ medium

D-Ring Failure

Low

8mm stainless steel ring used

low/ medium

Structural Failure at Set-up Heights Greater 1m ( 3-4')

Medium

Recommended Set Up height at 1m ( 3-4 feet)

medium/ high

Release of Ratchet to Occupied Tent

Low

Ratchets can be padlocked shut

low/ medium

Occupant Falling out of door

Low

Limited height of opening reduces risk of fall

medium/ high

Occupant Falling Through Hatch

Medium

Hatch is small to minimise risk

low/ medium

Anchor Point Failure

Low

Use minimum 4 x 200mm (8”) bolts or trees with a minimum of 1256mm circumference for each anchor point

low/ medium

Over Loading Tent

Low

Maximum Persons is 3 Adults or 2 Adults + 3 Children

low/ medium

Use after structural Damage

Low

Do not use if structural damage is detected

low/ medium

Falling onto Sharp, Pointy or Hard Surface

Medium

Avoid setting up over dangerous ground

high

Lighting Strike

Low

Set tent on ground in lightening storm

high

Fire

Low

Retardant fabrics used

low/ medium

Suffocation

Low

Integrated mesh ventilation

high

Rain Ingress

Medium

Tighten Flysheet and carry out regular maintenance

low

Condensation

Medium

Open vents

low

Pole Breaking and Causing Injury

Low

Do not put poles under excess pressure

medium

Incorrect Set Up

Medium

Follow Guide

low

Walking into Tension Straps

Medium

Straps are Orange for increased visibility

low/ medium

Hand injury on Ratchets

Low

Concentrate and be careful

low/ medium

Velcro Failure

Low

50mm Velcro used

low

Over Tensioning

Low

Concentrate

low

Wild Animals Entering Tent

Low

Close tent when not in use

medium/ high

Insects Entering Tent

High

Keep insect mesh closed and add a line of Vaseline across top and bottom of each strap

low

Flooding beneath

Low

Check for flood plain areas

medium

Falling debris including but not limited to, Coconuts, branches, fruit and animals

Medium

Use personal discretion and be aware of environmental conditions including weather

medium/ high

Falling out at Night

Medium

Keep doors zipped closed at night

medium/ high

Sleep walkers

Low

Use at your own risk

medium/ high

Animals walking into Tension Straps

Low

Bells can be added as warning

low/medium

Zombie Attack

Low

Zombie proof

high

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